Shipping policy
Furniture East Inc. — Shipping Policy
Processing Time Orders are typically processed within 1–3 business days of payment confirmation. During peak periods or for custom/made-to-order items, processing may take up to 5–7 business days. You'll receive a confirmation email with tracking or delivery details once your order ships.
Shipping Methods
Standard Shipping (Smaller Items) Lighter items such as accent chairs, décor, and small furniture pieces ship via standard ground shipping at no charge. Estimated transit time is 5–10 business days.
Freight Shipping (Large & Heavy Furniture) Sofas, sectionals, dining tables, bed frames, dressers, and other large furniture items ship via LTL (Less-Than-Truckload) freight through our carrier network, powered by Freight Club — also at no charge to you. Freight rates are carrier-calculated based on item size, weight, and destination, and we cover the cost entirely.
Freight Delivery — What to Expect
- Estimated delivery time: 2–4 weeks from order processing, depending on your location and carrier availability.
- Appointment scheduling: Freight deliveries require a delivery appointment. The carrier will contact you by phone or email to schedule a convenient time window.
- Curbside delivery: Standard freight delivery is curbside (to the nearest accessible point outside your home). White glove or inside delivery may be available for select items — check the product page or contact us before ordering.
- Inspection at delivery: Please inspect your items carefully before signing for delivery. Note any visible damage on the delivery receipt. We are unable to process damage claims on items signed for as received in good condition.
Shipping Costs We offer free shipping on all orders to the contiguous 48 U.S. states — no minimums, no hidden fees. This applies to both standard ground and LTL freight shipments.
Delivery Areas We currently ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories at this time. For questions about delivery to a specific location, please contact us before ordering.
Returns & Exchanges For information on returning or exchanging an item, please review our [Return Policy](link to your return/refund policy page). Freight return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Questions? If you have any questions about your order's shipping status or delivery, please contact us at Tim@fuFurniture East Inc. — Shipping Policy
Processing Time Orders are typically processed within 1–3 business days of payment confirmation. During peak periods or for custom/made-to-order items, processing may take up to 5–7 business days. You'll receive a confirmation email with tracking or delivery details once your order ships.
Shipping Methods
Standard Shipping (Smaller Items) Lighter items such as accent chairs, décor, and small furniture pieces ship via standard ground shipping at no charge. Estimated transit time is 5–10 business days.
Freight Shipping (Large & Heavy Furniture) Sofas, sectionals, dining tables, bed frames, dressers, and other large furniture items ship via LTL (Less-Than-Truckload) freight through our carrier network, powered by Freight Club — also at no charge to you. Freight rates are carrier-calculated based on item size, weight, and destination, and we cover the cost entirely.
Freight Delivery — What to Expect
Estimated delivery time: 2–4 weeks from order processing, depending on your location and carrier availability.
Appointment scheduling: Freight deliveries require a delivery appointment. The carrier will contact you by phone or email to schedule a convenient time window.
Curbside delivery: Standard freight delivery is curbside (to the nearest accessible point outside your home). White glove or inside delivery may be available for select items — check the product page or contact us before ordering.
Inspection at delivery: Please inspect your items carefully before signing for delivery. Note any visible damage on the delivery receipt. We are unable to process damage claims on items signed for as received in good condition.
Shipping Costs We offer free shipping on all orders to the contiguous 48 U.S. states — no minimums, no hidden fees. This applies to both standard ground and LTL freight shipments.
Delivery Areas We currently ship to the contiguous 48 U.S. states. We do not ship to Alaska, Hawaii, Puerto Rico, or U.S. territories at this time. For questions about delivery to a specific location, please contact us before ordering.
Returns & Exchanges For information on returning or exchanging an item, please review our [Return Policy](link to your return/refund policy page). Freight return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Questions? If you have any questions about your order's shipping status or delivery, please contact us at [your contacink to contact page].